Overview
Email is where most of a project's back-and-forth lives, client questions, vendor quotes, change requests, approvals. The problem is that your inbox has no idea which messages belong to which project, so your team ends up jumping between their mailbox and Structur just to figure out what's going on with a single client.
The Emails feature fixes that by connecting your mailbox directly to Structur. Once connected, every message tied to the client you're working with is pulled into the project and shown alongside the project details you already use. You can read, reply, mark as read, archive, and handle attachments, all without leaving Structur.
This keeps your project context in one place, so anyone on the team opening a project sees the conversation history next to the scope, budget, schedule, and everything else. No more digging through a personal inbox to piece together where the project stands.
Note: You must have the Structur Pro subscription to connect your mailbox to Structur.
Understanding the Emails Feature
What It Does
The Emails feature allows you and your team to:
Connect your mailbox – Link Gmail, Outlook, or other supported providers to Structur from your settings
See project-related messages in one place – Every email tied to the client you're working with appears inside the project
Reply without leaving Structur – Respond to client and vendor messages directly from the project page
Mark as read or archive – Manage your inbox the same way you would in your email client
View and download attachments – Access files sent by the client right inside the project
When to Use It
The Emails feature is most valuable when you want to:
Keep all client conversations for a project in one place, not scattered across inboxes
Give your team visibility into the latest client messages without forwarding anything
Reply to clients with the project context already open in front of you
Stop switching tabs between Structur and your mailbox throughout the day
Build a clear, project-tied history of communication that anyone on the team can reference
Step-by-Step Instructions
1. Open Your Settings
Click your profile picture in the bottom-left corner
Click Settings
This is where all your account and company-wide configurations live.
2. Connect Your Mailbox
Note: You must have the Structur Pro subscription to connect your mailbox. If your plan doesn't include it, upgrade before continuing.
In Settings, click Integrations in the left sidebar
Find the Email integration
Click Connect and select your email provider
Authorize Structur to access your mailbox
Once authorized, Structur will start pulling in messages related to the clients you work with on your projects.
3. Open a Project and Go to the Emails Module
Open the project you're working on
In the top bar with all modules, click Emails
You'll see a list of all the messages exchanged with the client tied to this project, pulled directly from your connected mailbox.
4. Manage Messages
From the Emails module, you can:
Reply – Respond to a message without leaving the project
Mark as read – Clear messages off your unread list
Archive – Remove messages from view once they're handled
Open attachments – View and download files the client sent
Every action stays tied to the project, so the next person opening the project sees the full, up-to-date conversation.
Best Practices
Connect your mailbox once, early – Set up the integration when you first start using Structur so every future project picks up its client conversations automatically.
Reply from inside Structur – Keeping the conversation in the project means nothing important lives only in a personal inbox your team can't see.
Archive as you go – Treat the project Emails module like a real inbox. Archive messages that are handled so unread items stay meaningful.
Use attachments from the project – When a client sends a file, opening it from the Emails module keeps the file tied to the project context rather than getting lost in a download folder.
Keep client records clean – The Emails feature pulls messages tied to the client on the project, so making sure your client records are accurate helps Structur match the right conversations to the right projects.
Common Questions
Q: Do I need a specific Structur plan to use this feature?
A: Yes. You need the Structur Pro subscription to connect your mailbox. If you're on a different plan, you'll need to upgrade before connecting.
Q: Which email providers can I connect?
A: Structur supports major providers like Gmail and Outlook. Open Settings → Integrations to see the full list of supported providers in your account.
Q: Will Structur pull in every email from my inbox?
A: No. Structur shows messages tied to the client on the project you're viewing. Messages unrelated to your Structur clients and projects won't appear in the Emails module.
Q: Can my teammates see the messages I pulled in?
A: Teammates with access to the project can see the email conversations tied to that project, which is the whole point — the team gets shared visibility into client communication instead of it living in one person's inbox.
Q: If I reply from Structur, does the client see it as a normal email?
A: Yes. Replies are sent through your connected mailbox and arrive in the client's inbox like any other email you'd send from your normal mail client.
Q: What happens if I archive a message in Structur?
A: Archiving removes the message from the project's active Emails view. The message is not deleted from your mailbox.
Q: Can I connect more than one mailbox?
A: Currently, the integration is tied to the mailbox you connect in Settings. If multiple mailbox support is important to your workflow, it's on the Structur roadmap.
Common Mistakes to Avoid
❌ Don't | ✅ Do |
Keep replying from your personal inbox after connecting | Reply from the Emails module so the project has a full conversation history |
Expect every message in your inbox to appear in Structur | Remember Structur only shows emails tied to the client on the project you're viewing |
Skip archiving handled messages | Archive as you go so unread and active items stay meaningful |
Try to connect a mailbox without the Structur Pro subscription | Upgrade to Structur Pro before attempting to connect your mailbox |
Forward emails to teammates manually | Let teammates see the conversation directly on the project through Emails |
Keep client records sloppy or duplicated | Keep client records clean so Structur can accurately match emails to projects |