📋 Overview
Settings > Billing is where you manage everything related to your Structur subscription. You can see your current plan, manage or change it at any time, add or update your payment method, review your invoice history, and manage your AI Credits balance. All subscription changes and payment processing run through Stripe, Structur's secure payment provider.
Keeping your billing information current and your payment method on file ensures your subscription renews without interruption. If your team grows and you need more seats, or if your needs change and you want to adjust your plan, you can do all of that directly from this page without contacting support.
🔍 Understanding Billing
⚡ What It Does
Settings > Billing allows you to:
View your current plan, see which plan you're on, your price per year, your renewal date, and your payment method status
Manage your plan, switch between Structur Free, Starter, Pro, and Enterprise at any time
Add or manage payment methods, add a credit card or other payment method via Stripe's secure portal
Update billing information, keep your company name, address, email, and tax ID current for invoicing purposes
Review invoice history, see a full record of past invoices with plan, amount, seats, status, and date
Manage AI Credits, view your current balance, add funds, and configure auto-refill settings for the AI Estimator feature
📅 When to Use It
Settings > Billing is most valuable when you need to:
Add a payment method before your trial or free period ends
Upgrade your plan after adding team members who need Pro features like email integration or QuickBooks
Check when your subscription renews and what the next payment will be
Download or review a past invoice
Add AI Credits before using the AI Estimator on a new estimate
Set up auto-refill so your AI Credits never run out mid-estimate
📝 Step-by-Step Instructions
1. Open Settings > Billing
Click Settings in the left sidebar
Click Billing in the Settings sidebar
The Billing page shows your current plan at the top, followed by Payment Methods, Billing Information, Invoice History, and AI Credits sections.
2. View Your Current Plan
The Your Plan section at the top of the page shows your current plan name (Free, Starter, Pro, or Enterprise), your current price per year, your next Renew Date, and your Payment Method status , if no payment method is on file, this shows in orange as a prompt to add one.
3. Manage or Change Your Plan
Click Manage Plan in the top right of the Your Plan section
The subscription page opens showing all four plans with a yearly/monthly toggle
Review the plans and the complete feature comparison table
Select the plan that fits your team
The four Structur plans are: Structur Free ($0/month, up to 3 users), Structur Starter ($35/user/month, up to 3 users, adds unlimited credits and premium support), Structur Pro ($45/user/month, starts with 3 users, adds unlimited users, email integration, and QuickBooks Online integration), and Structur Enterprise (contact sales, starts with 25 users, adds dedicated account manager, custom onboarding, SLA guarantees, and bulk pricing discounts).
Note: Switching to yearly billing saves up to 31% compared to monthly billing. Review both options before selecting a plan.
4. Add a Payment Method
Click + Add Method in the Payment Methods section
The Add New Payment Method modal opens, click Continue to Stripe
Add your payment details in the Stripe portal and save
Click Return to Structur, Inc to come back to Structur when done
Note: All payment information is handled securely by Stripe. Structur does not store your card details directly.
5. Manage Your Subscription in Stripe
For subscription changes beyond plan upgrades, such as updating seat counts or cancelling, access the Stripe portal via + Add Method. From there you can view your current subscription details, see the full breakdown of your next invoice (including any active coupons or discounts), click Update subscription to modify your plan or seat count, or click Cancel subscription to cancel your Structur subscription.
Important: Cancelling your subscription is managed through the Stripe portal. This action takes effect at the end of your current billing period.
6. Update Billing Information
Click Edit in the top right of the Billing Information section
Update your Company Name, Address, Email, and Tax ID as needed
Save your changes
7. Review Invoice History
The Invoice History section shows a table of all past invoices with: Plan, Amount, Seats, Status, and Date. Use this section to verify past charges or download invoice records for your accounting.
8. Manage AI Credits
AI Credits power the AI Estimator feature in the Estimates module. Each time you use the AI Estimator, credits are consumed from your balance.
The AI Credits section shows your Current Balance, Spent This Month, Credits Used, Billing Period, and a full transaction log showing each credit top-up and usage event.
Adding funds: Click + Add Funds in the AI Credits section, select the amount, and complete the purchase.
Setting up Auto-Refill: Toggle Auto-Refill on, set When balance falls below (the threshold that triggers a top-up), and set Refill amount (the amount to charge to your card on file when the threshold is hit).
Note: Auto-Refill charges your card on file automatically when your balance drops below the threshold you set. Make sure a payment method is saved before enabling Auto-Refill.
⭐ Best Practices
Add a payment method before your plan renews, a missing payment method shows in orange on the Your Plan section as a clear prompt. Address it before your renewal date to avoid any interruption.
Switch to yearly billing to save up to 31%, if you're committed to Structur for the year, the annual plan is significantly cheaper than month-to-month.
Keep your billing information current, accurate company name, address, and tax ID on file ensures your invoices are correct and your accounting records stay clean.
Set up AI Credits Auto-Refill if your team uses the AI Estimator regularly, running out of credits mid-estimate interrupts your workflow. Auto-Refill keeps the balance topped up automatically.
Review Invoice History after adding users, when a new licensed user is added in Settings > Users, a new seat is added to your subscription automatically. Check Invoice History to confirm the charge reflects your expected seat count.
❓ Common Questions
Q: What plans does Structur offer?
A: Four plans: Structur Free ($0/month, up to 3 users), Structur Starter ($35/user/month), Structur Pro ($45/user/month, includes email and QuickBooks integration), and Structur Enterprise (contact sales, starts with 25 users). A yearly billing option saves up to 31% compared to monthly.
Q: How do I cancel my subscription?
A: Subscription cancellation is managed through the Stripe portal. Click + Add Method to access Stripe, then use the Cancel subscription option. Cancellation takes effect at the end of your current billing period.
Q: What are AI Credits used for?
A: AI Credits are consumed when you use the AI Estimator feature in the Estimates module. You can add funds manually or set up Auto-Refill to top up automatically when your balance drops below a threshold you set.
Q: What happens if my AI Credits run out?
A: You won't be able to use the AI Estimator until you add more funds. Click + Add Funds in the AI Credits section, or enable Auto-Refill so it never runs out.
Q: Does adding a new user affect my billing?
A: Yes. When you assign a license seat to a new user in Settings > Users, a paid seat is automatically added to your subscription. Check Settings > Billing after adding users to verify your subscription reflects the correct seat count.
Q: Can I switch between yearly and monthly billing?
A: Yes. Click Manage Plan to access the subscription page where you can toggle between yearly and monthly billing and review the pricing difference before switching.
⚠️ Common Mistakes to Avoid
❌ Don't | ✅ Do |
Leave "No payment method on file" unaddressed | Add a payment method before your renewal date to avoid any subscription interruption |
Stay on monthly billing if you plan to use Structur long term | Switch to yearly billing to save up to 31% |
Let AI Credits run out while actively using the AI Estimator | Enable Auto-Refill with a threshold and refill amount that matches your team's usage |
Ignore the billing information section | Keep company name, address, and tax ID current so your invoices are accurate |
Add users without checking the billing impact | Review Settings > Billing after adding licensed users to confirm the seat count and cost are correct |
Assume cancellation happens directly in Structur Settings | Subscription cancellation is managed in the Stripe portal, reached via + Add Method |